Reproduced from Rockwell’s existing website. This concept does not submit enquiries or use analytics or marketing cookies.

Rockwell Website Privacy Policy

1.    Introduction

Welcome to the Rockwell Properties Ltd privacy notice. At Rockwell Properties Ltd we are committed to ensuring that your privacy is protected. This privacy notice explains how we will collect your personal data and how we use your personal data. This means information that relates to you as an identifiable person or ‘data subject’ and therefore constitutes ‘personal data’ as defined by the General Data Protection Regulation (“GDPR”).

Rockwell Properties Ltd are committed to protecting the rights and privacy of individuals and complying with the GDPR. We consider your privacy to be of utmost importance and want you to be confident that your personal data is kept safely and securely, and for you to understand how it is used. As such, this privacy notice sets out the following information:

  • What data we collect from you
  • Why we collect this data and what is the legal basis for processing it
  • Who we share your data with and why
  • How long we will keep your data
  • What your rights are


2.    Our role

2.1.    As data controllers of any personal data collected, Rockwell Properties Ltd will determine the purposes and way in which such personal data are, or will be, processed.

2.2.    Our full contact details are:

Rockwell Property Ltd. 2nd floor, 140 Wardour Street, London, W1F 8ZT. Our registered company number is 9701759.

2.3.     If you have any questions about this privacy notice, including any requests to exercise your legal rights, you can contact us in any of the following ways:


3.    Important information

3.1.    This privacy notice was last amended on 6th October 2025. It supersedes any earlier versions.

3.2.    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

3.3.   It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. You can ask us to rectify or update your personal information at any time by contacting us at [email protected].

4.    What information do we hold?

4.1.    We may hold and process the following categories of personal data:

  • Identity Data
  • Contact data
  • Financial Data
  • Transaction Data
  • App Usage Data
  • Technical Data
  • Marketing and Communications Data
  • Health Data
  • Security Systems Data
  • Special Categories of Personal Data

See the glossary at the end of this policy for more details of each category.

4.2.    We also collect, use and share aggregated data such as statistical or demographic data to help us manage services, for example to monitor access into leisure facilities or car park to track peak periods. This aggregated data may be derived from your personal data but is no longer personal data as it does not directly or indirectly reveal your identity.

5.    How do we obtain this information?

We use different methods to collect data from and about you including:

5.1.    From you directly.

This includes personal data you provide when you:

  • 5.1.1.    Telephone, email us or visit us in person.
  • 5.1.2.    Contact us through social media.
  • 5.1.3.    Buy a property.
  • 5.1.4.    Arrange a viewing for a property or showroom.
  • 5.1.5.    Request information about our properties, or related goods and services we may offer.
  • 5.1.6.    Subscribe to any services or publications that we offer.
  • 5.1.7.    Attend one of our social events.
  • 5.1.8.    Enter a competition, promotion or survey.
  • 5.1.9.    Provide feedback.

5.2.    From third parties.

We may receive personal data about you for the following third parties and public sources:

  • 5.2.1.    Technical Data from analytics providers; and from the providers of software which we use on our websites.
  • 5.2.2.    Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  • 5.2.3.    Identity and Contact Data from publicly availably sources such as the Land Registry, Companies House, and the Electoral Register.

5.3.    Automatically collected from or about you or your device.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. If this is the case, we will notify you at the time.

6.    How do we use your information?

6.1.    Below we have summarised the purposes for which we may use your personal data and the lawful basis for this. If we need to process your personal data for a different purpose that is not compatible with the original purpose, then we will let you know:

  • 6.1.1.    To operate, manage, develop and promote our business and, in particular, our relationship with you or the organisation you represent (if any) and related transactions.
  • 6.1.2.    To send you emails containing marketing information which we believe you will find relevant and interesting.
  • 6.1.3.    To operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations.
  • 6.1.4.    To protect the security of our premises.
  • 6.1.5.    To provide customer support such as Sales services, Concierge and Front of House services, Helpdesk services, Security services, facilities services, parking services, etc.
  • 6.1.6.    To protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes.
  • 6.1.7.    To comply with our legal and regulatory obligations and bring and defend legal claims.

6.2.    We may process your personal data for a different purpose than listed below and without your consent where it is necessary for us to comply with our legal obligations.

6.3.    Where our processing of your data is based on your consent, you may withdraw your consent at any time by contacting [email protected], at which point we will cease to process your personal data for the purposes to which the consent applies.

6.4.    The lawful basis on which we rely to process your personal data may vary depending on the purpose for which we are using your data. Please contact us via [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

6.5.    Marketing and promotional offers

  • 6.5.1.    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which properties, services and offers to send you.
  • 6.5.2.    You may receive marketing communications from us via the channels you have selected (for example phone, email, SMS, push notifications) where you have opted in to receiving that marketing.
  • 6.5.3.    You can ask us to stop sending you marketing messages at any time by contacting [email protected].
  • 6.5.4.    If you do withdraw your consent to marketing, this will result in us ceasing to directly market goods and services to you, but we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.
  • 6.5.5.    We will get your express opt-in consent before we share your personal data with any company outside Rockwell Property Ltd for their own marketing purposes. You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.

6.6.    Cookies and remarketing.

6.6.1 For full details on the cookies we use, their purpose, and how you can manage your preferences, please see our Cookie Policy: https://rockwellproperty.co.uk/cookie-policy-uk/

6.6.2. What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. This helps us improve our website, understand usage patterns, and provide you with a better user experience.

6.6.3. Types of Cookies We Use

  • •  Strictly Necessary Cookies – essential for the operation of our website (e.g. login, security).
    Legal basis: legitimate interests
  • •  Performance & Analytics Cookies – help us understand how visitors use the site (e.g. Google Analytics).
    Legal basis: consent
  • •  Functionality Cookies – remember your preferences and choices.
  • •  Advertising & Remarketing Cookies – track browsing habits to deliver relevant ads and measure effectiveness.

6.6.4. Third-Party Cookies

We may use trusted partners such as Google and social media platforms to deliver advertising and analytics. Their use of cookies is governed by their own privacy policies.

6.6.5. Managing Your Cookies

You can manage your cookie preferences via our cookie banner and through your browser settings. Please note that disabling certain cookies may limit website functionality.

6.6.6. Updates

We may update this Cookie Policy from time to time. The latest version will always be available at https://rockwellproperty.co.uk/cookie-policy-uk/

7.    Who we share your data with

We work with a number of trusted partners, suppliers, contractors and businesses in order to deliver the range of services we provide. We may share your personal data with the parties set out below for the purposes outlined in section 6.

7.1.    External Third Parties

We may also share your personal data with external third parties, such as:

  • 7.1.1.    Joint venture partners of Rockwell Properties Ltd branded or co-branded property developments, who may be based outside of the UK and EU.
  • 7.1.2.    Estate agents acting as processors, such as Savills, Knight Frank, based both within and outside the UK and EU who provide property marketing services.
  • 7.1.3.    Managing agents acting for us or the Rockwell Properties Ltd company that you have a contract with, who provide management services to Rockwell Properties Ltd branded or co-branded properties.
  • 7.1.4.    Property related businesses acting as processors for us, such as property managers and furniture providers (subject to your consent).
  • 7.1.5.    Professional advisors acting as processors for us or the Rockwell Properties Ltd company that you have a contract with including lawyers, bankers, auditors and insurers based in the United Kingdom and Ireland who provide consultancy, banking, legal, insurance and accounting services.
  • 7.1.6.    Service providers acting as processors for us or the Rockwell Properties Ltd company that you have a contract with who provide database, IT and system administration services.
  • 7.1.7.    Freeholders (and other legal entities within the property owning structure) of the developments in which the property you own or rent is located.
  • 7.1.8.    Marketing, communication and survey providers / advisors acting as processors for us or the Rockwell Properties Ltd company that you have a contract.
  • 7.1.9.    HM Revenue & Customs, National Crime Agency, the National House-Building Council, local authorities, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • 7.1.10.    Banks and payment processing companies who complete financial transfers and transactions.
  • 7.1.11.    Anti-money laundering agencies, which may be based outside of the UK and EU.
  • 7.1.12.    Human resources consultants who provide advice and support to Rockwell Properties Ltd and its employees relating to matters of employment law.
  • 7.1.13.    Maintenance contractors and service providers who undertake a range of activities for us or the Rockwell Properties Ltd company that you have a contract with, such as maintenance on building services and systems, security services, billing services, etc.
  • 7.1.14.    Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

7.2.    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8.    International Transfer of your data

8.1.    Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

8.2.    Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. Please be aware that there may be
circumstances where we are able to rely on a legal derogation from the requirement to implement an appropriate safeguard when making a transfer.

9.    How we keep your data safe and secure

Once we have received your personal data we will use reasonable and necessary procedures and security features to prevent unauthorised access. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality.

If we become aware of a data breach we will notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you in accordance with our legal obligations.

10.    How long we keep your data

We retain personal data for the following indicative periods:

  • Property transaction records: 6 years after contract completion
  • Financial/tax records: 6 years after the end of the financial year
  • Marketing data: until consent is withdrawn or after 24 months of inactivity
  • Customer support and communication records: 3 years after last interaction
  • CCTV and security data: typically 30 days unless required for an investigation
  • Employment/HR data (if applicable): 6 years after employment ends
  • Special categories of data: retained only as strictly necessary and in line with Article 9 GDPR

11.    What are your rights

11.1.    Under data protection laws you have the right to protect and look after your personal data. You have the right to:

  • 11.1.1.    ask us for the personal data that we hold and process about you (this is often referred to as a data subject access request).
  • 11.1.2.    object to the use of your personal data for marketing purposes.
  • 11.1.3.    ask that any inaccurate information we hold about you is corrected.
  • 11.1.4.    ask that we delete the personal data we hold about you in certain situations.
  • 11.1.5.    ask that we stop using your personal data for certain purposes.
  • 11.1.6.    ask that we do not make decisions about you using completely automated means.
  • 11.1.7.    ask that personal data we hold about you is given to you, or where technically feasible a third party chosen by you, in a commonly used, machine-readable format.
  • 11.1.8.    complain to [email protected] if you have any complaints or concerns about the way in which your personal data is processed. You can escalate your complaint to the Information Commissioner’s Office (the UK’s data protection supervisory authority) if you are not satisfied with the company’s response.

11.2.    If you wish to exercise any of the rights set out above, please contact us at [email protected]. The rights listed above may apply only in certain circumstances, and so we may not always be able to comply with your request to exercise these rights.

11.3.    We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to charge a fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request.

12.    Our responsibilities and how you can contact us about your data

As detailed in Section 2, Rockwell Properties Ltd will act as data controller in relation to personal data. This means that we have responsibilities in relation to that personal data. You can find out more and exercise the rights set out above by contacting us. In order to ensure that any such enquiry is dealt with promptly and efficiently, we recommend that in the first instance you contact us at [email protected] and tell us what your enquiry relates to in the subject line.

Should you feel that your personal data has not been processed in accordance with this privacy notice or that your data protection rights have been infringed, you can complain directly to the Information Commissioner’s Office who is the UK supervisory authority for data protection issues.

13.    Glossary of Data Categories

Identity Data:

  • Full name
  • Title
  • Marital status
  • Age / date of birth
  • Gender
  • username or similar identifier

Contact data:

  • Property address
  • Alternative address
  • Contact numbers and email address
  • Place of employment

Financial Data:

  • Payment card details
  • information contained within bank statements and bills and other information provided for anti money laundering checks
  • Financial information (service charge demands, payments, arrears records, etc.

Bank details:

Transaction Data

  • Transaction history including details about payments to and from you and other details of properties, goods or services you have purchased from us
  • Conveyancing information

App Usage Data:

  • Information about how you use Rockwell Properties Ltd websites and applications;
  • When you use Rockwell Properties Ltd websites and applications (including date and time)
  • Download errors; Lengths of visits to certain pages
  • Page interaction information
  • Methods to browse away from our websites
  • Information relating to behaviour and routine
  • Information relating to activities and bookings
  • Records from residents clubs and forums
  • Vehicle details
  • Data on energy usage
  • Incident, Accident and Near Miss Reports
  • Communications and complaints records

Technical Data:

  • Internet Protocol (IP) address
  • Log-in data
  • Browser type ad version
  • Time zone setting
  • Location data
  • Device cookie and identification
  • Browser plug-in types and versions
  • Operating system and platform
  • Other identifying information required for your device to communicate with our websites

Profile Data:

  • Application or website usernames and passwords
  • Purchases, orders or requests made by you
  • Profession, age, gender
  • Interests and preferences
  • Feedback and survey responses

Marketing and Communications Data:

  • Preferences in whether you wish to receive marketing from us
  • Communication preferences

Health Data:

  • Personal Metrics e.g. height/weight data
  • Medical Conditions
  • Emergency Contacts

Security Systems Data:

  • CCTV images and recorded CCTV footage
  • Audio recordings
  • Access control registration details and access logs
  • Vehicle database (ANPR)

Special Categories of Personal Data:

Rockwell Properties Ltd does not routinely collect special category data (Article 9 GDPR) from customers. In limited cases (e.g. accessibility requirements for events or premises, or compliance with anti-money laundering legislation), we may collect health data or other special category data. Where this occurs, we will only do so with your explicit consent or where necessary to meet a legal obligation or to protect your vital interests.

View the original policy